WEEK #5 Video presentation
Video presentation
A New Approach to Written Customer Service by Jason Williams
In this video I present a new way to look at how to teach our frontline associates written communication. This video presentation was created for my peers at the LBrands Customer Care Center and highlights new ideas for teaching the associates effective written communication skills.
In this video I present a new way to look at how to teach our frontline associates written communication. This video presentation was created for my peers at the LBrands Customer Care Center and highlights new ideas for teaching the associates effective written communication skills.
References
- Brown, P.C., Roediger, H.L., & McDaniel, M.A. (2014). Make it stick: The science of successful learning.
Cambridge, MA: The Belknap Press of Harvard University Press. - Roediger, R. (2014, June 12). How People Learn [Video File].
Podcast retrieved from https://www.youtube.com/watch?v=4tz8gVPHhFE - Mark McDaniel, (2008). Key Concepts in Spacing Learning Over Time [Video File]
Retrieved from: http://dwwlibrary.wested.org/media/key-concepts-in-spacing-learning-over-time - Jeffrey Karpicke, (2013, May 15). The role of assessment on learning [Video File]
Retrieved from: https://www.youtube.com/watch?v=CioabgMyFlA