DIGITAL etiquette
the nine ELEMENTS of Digital Citizenship
smart learning objectives
Upon completion of this content you should be able to:
—Define the element of Digital Citizenship known as Digital Etiquette
—Explain how the element of Digital Etiquette helps to guide our thinking in the care center
—Explain how the owner of the Change My Mind section of Reddit enforces proper etiquette
—Define the element of Digital Citizenship known as Digital Etiquette
—Explain how the element of Digital Etiquette helps to guide our thinking in the care center
—Explain how the owner of the Change My Mind section of Reddit enforces proper etiquette
digital etiquette overview
What is Digital Etiquette and why is it important?
The element of Digital Etiquette is defined as the electronic standards of conduct or procedure (Ribble, 2015). This is one of the hardest elements to reinforce since the world of technology often compounds issues associated with group think mentality and the ability to remain anonymous. This is why it is so important that each one of us steps up and enforces what is right. It is very easy to assume that someone else will take care of the issues if you ignore it, but that is not often the case in the digital world.
The element of Digital Etiquette is defined as the electronic standards of conduct or procedure (Ribble, 2015). This is one of the hardest elements to reinforce since the world of technology often compounds issues associated with group think mentality and the ability to remain anonymous. This is why it is so important that each one of us steps up and enforces what is right. It is very easy to assume that someone else will take care of the issues if you ignore it, but that is not often the case in the digital world.
CONNECTIONS TO Digital etiquette
Digital Etiquette and Customer Care Centers
Digital Etiquette is very important to the customer care center because the communications we have with customers are a direct reflection of our company. In addition, it is so easy for something to be taken out of context and end up on display for the world to see. This is why associates and leaders in the care center have to display etiquette that aligns with our brands standards for conduct. We are representing the entire care center with every interaction.
Digital Etiquette is very important to the customer care center because the communications we have with customers are a direct reflection of our company. In addition, it is so easy for something to be taken out of context and end up on display for the world to see. This is why associates and leaders in the care center have to display etiquette that aligns with our brands standards for conduct. We are representing the entire care center with every interaction.
NPR RADIO AUDIO BROADCASTS
NPR RADIO BROADCAST #1:
This broadcast discusses how smartphones have impacted the experience at concerts.
This broadcast discusses how smartphones have impacted the experience at concerts.
NPR RADIO BROADCAST #2:
This broadcast shares how one group is using Reddit to create a respectful environment to openly discuss sensitive issues.
This broadcast shares how one group is using Reddit to create a respectful environment to openly discuss sensitive issues.
References
Ribble, M. (2015). Digital citizenship in schools: Nine elements all students should know.Eugene, Oregon: International Society for Technology in Education.