Simulation Storyboard
Overview
The simulation will be used during our new hire training program at the Customer Care Center. The goal is to teach our new associate how to properly complete verification to ensure customer privacy and that the associates are providing the customer with accurate information. This training will review the 4 steps of verification and ensure that the associates understand the impact of improper verification.
LINK TO Simulation Storyboard
simulation_storyboard.docx | |
File Size: | 41 kb |
File Type: | docx |